Terms and Conditions

Warranty:
Trip Charge – 30 Days, Parts – 90 Days, or the Manufacturer’s Parts Warranty.

Return Policy:
No returns on Electrical or special-order parts; 25% restocking fee on other Parts returned within 30 days.

Last-minute cancellation and no-show policies:
If service is canceled with less than 24 hours’ notice, we are unable to access the home upon arrival, or we are turned away at the door, a $50 late cancellation fee will be applied. We will waive the late cancellation fee if you reschedule for a future date.

Payment:
Net 30 – Please call 608-831-1473 to pay with a credit card or mail a check to:

Appliance Service Unlimited of Middleton Inc.
7182 U.S. Highway 14, Suite 506
Middleton, WI 53562

Processing Fee:
3% Processing fee on all credit card charges

Warranty:
Our trip charge is covered for just 30 days. There is no warranty against additional or more extensive repairs, against other problems that may occur on the same machine (even if involving what appear to be identical symptoms), or against incidental damages. Parts carry the manufacturer’s warranty, which is usually 30-90 days, depending on the manufacturer.

Payment and Conditions of Service Provision:
It is the customer’s responsibility to familiarize themselves with the terms of service at the time of scheduling and before allowing our technician to commence service provision. Scheduling of service with us implies full acceptance of our terms and conditions as detailed, as does allowing our technician to commence service. Acting either for yourself or for the party listed on electronic or paper work order/ job sheet, you agree to pay all the following, where applicable: necessary handling and return charges if your work order is canceled in an untimely fashion, and any essential collection costs, including attorney’s fees. Payment is due upon provision of the service, unless alternative terms have been agreed upon or previous arrangements have been made. A 3% processing fee will be charged on all credit card transactions.

Cancellation of Service:
When you schedule service with us, we allocate a technician’s time to visit your location and service your product. If you forget, cancel, or change your appointment without providing sufficient notice, we lose the opportunity to fill that time slot, and clients on our waitlist miss the chance to receive service, resulting in unrecoverable lost revenue. Consequently, we reserve the right to charge 50% of the trip charge for any appointment missed, canceled, or changed without at least 24 hours’ notice or other mutual agreement.

Damage Waivers:
It is the customer’s responsibility to familiarize themselves with the waivers we have in place regarding the provision of any services we offer. These waivers apply to all work performed and are assumed and accepted once you allow our technician to commence service provision.

Waiver of Damages When Moving Appliance:
You understand there is inherent risk in such movement. There is a risk of damage to the machine itself and to areas surrounding its installation, including but not limited to flooring, cabinetry, and countertops. You acknowledge that the technician is not required to move the appliance. In exchange for his willingness to do so, you promise to hold both the technician and Appliance Service Unlimited of Middleton Inc. harmless from any liability for any damage that may occur in connection with this movement.

Waiver of Damages When Working with Water:
You understand that the machinery being worked on is connected to the building’s plumbing system. When machinery is connected in this way, there is an inherent risk that component failure, imperfect connections, and/or other faults could cause unintended leakage and/or flooding within the building, resulting in significant and sometimes catastrophic damage. Excepting for cases of gross, clearly proven, and explicitly identifiable carelessness by the technician, you promise to hold harmless Appliance Service Unlimited of Middleton Inc., its principals, agents, and employees from any damages, harms, or liability that may result from such an occurrence. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Failed Cooling:
You understand that, as with any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and that any effort to service and/or repair the same carries inherent risk. Diagnoses are not always straightforward, and even when carefully performed, repair and/or service work may still result in imperfections that cause the machinery not to perform as intended. Such failures may lead to food spoilage, discomfort, inconvenience, and, particularly in commercial contexts, even loss of revenue associated with canceled or failed events, as well as the inability to service customers. You acknowledge that, by undertaking to service and/or repair your equipment, Appliance Service Unlimited of Middleton Inc. is not accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Appliance Service Unlimited of Middleton Inc., its agents and employees from any such harms. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Lifting Glass Cooktop:
You understand that, when lifting a glass or ceramic cooktop surface to access components below it, there is an inherent risk of breakage. The top is attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing. While you expect the technician to exercise every due level of care, you acknowledge that Technician and Appliance Service Unlimited of Middleton Inc. explicitly disclaims any responsibility for these risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Appliance Service Unlimited of Middleton Inc., its agents and employees from any such responsibility. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.